Refund and Returns Policy

Last Updated: May 17, 2026

At Unikyy.bd, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

You received a damaged product
You received the wrong product
The product has manufacturing defects
The product is incomplete or missing parts

To be eligible for a return:

The return request must be made within 3 days of receiving the product
The product must be unused, unwashed, and in original condition
Original packaging, tags, accessories, invoice, and all included items must be intact

2. Non-Returnable Items

The following items are not eligible for return:

Used products
Products damaged by customer misuse
Products without original packaging
Clearance, discounted, or promotional items (unless damaged or incorrect)
Personal care or hygiene-related products (if applicable)

3. Return Process

To request a return:

Contact our customer support team:

Website: Unikyy.bd
Customer Support: +8809658-361845
Email: support@unikyy.bd

Please provide:

Order number
Product photos/videos (if damaged or defective)
Description of the issue

Our support team will review your request and respond as quickly as possible.

4. Refund Policy

Once your returned product is received and inspected:

Approved refunds will be processed within 5–10 business days
Refunds will be sent through the original payment method, mobile banking, bank transfer, or store credit (depending on order type)

5. Exchange Policy

If you received a defective or incorrect product, we may offer:

Product replacement
Product exchange
Full or partial refund (depending on the issue)

6. Return Shipping

If the error is from Unikyy.bd, return shipping cost will be covered by us.
If the return is due to customer preference (size, color, change of mind, etc.), shipping charges may apply.

7. Cancellation Policy

Orders may be canceled before shipment. Once shipped, cancellation may not be possible.

8. Contact Us

For any return, refund, or exchange-related assistance: